THE JAPANESE CHAMBER OF COMMERCE
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2017-11-13 - Job Vacancies

Arkray Europe B.V.

As a multinational company, ARKRAY is supplying Japan's most successful technologies to the world. For more than 40 years, ARKRAY has focused on manufacturing of diabetes testing, urinalysis and blood testing, offering laboratory, point of care and self testing solutions. ARKRAY Europe, B.V., being located in Amstelveen and one of overseas subsidiaries of ARKRAY Group (more than 2,000 employees), has been established to perform sales and technical support to all the distributors in EMEA, Russia+CIS countries.

In order to meet the increasing number of activities and demands from distributors,

ARKRAY Europe, B.V. is looking for a: Technical Support Specialist

You will be responsible for technical support and training for EMEA, Russia+CIS distributors.

Tasks and responsibilities:

-Developing and executing Service/Customer Support strategies

-Scheduling/Conducting Service Training at Distributor’s site or at Amstelveen office

-Responding to calls, e-mails, web site for technical issues

-Maintaining training equipments

-Traveling to various locations (EMEA, Russia+CIS) to provide technical support

-Updating technical information/materials and providing Distributors

-Communication with head quarter, factory (English)

-Responding to Distributors’ inquiry for spare parts (code, price, delivery etc)

-Handling Recall cases

-Updating technical failure record – MTBF etc. to feed back


Profile

- You have got a bachelor degree

- You are fluent in English, advantage or fluent in other European languages

- You are an excellent communicator, both verbal and written

- You have 3 + years in technical servicing of medical / diagnostics products

- You have very good organizing and planning skills

 

If you are interested in this position, please mail your motivation letter with CV to Mr. Kees Heije

Email: heije@arkray.co.jp

Telephone number: 020-545-2454

ARKRAY Europe, B.V.

URL: www.arkray.eu

https://www.youtube.com/watch?v=g3PIKLR-Zog

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Monday 20, November 2017

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